You Might Want to Know

Which payment methods are accepted?
We currently accept all major credit cards, PayPal, Apple pay and Google Pay.
Which currency will I be charged in?
We process all orders in USD by default unless you choose another currency. You may checkout on currencies such as USD, CAD, GBP, AUD or EUR. Please select the money you want to Checkout. 
Currency other than USD may be charged at the most current exchange rate. Select your local currency to avoid exchange rate costs.
Is Checkout on this site safe and secure?
You can be 100% sure that all purchases here are safe and secure. Our site is SSL & Norton secured.
How much is for shipping?
 We offer free Express Delivery: To the USA and the Rest of the World
How long does shipping take?

We need 1-2 business days to confirm and pack your order from our warehouse after the order is ready for shipping, it takes 3-7 days for the big 5 countries i.e. USA, UK, Canada, Australia, and New Zealand and for the rest countries it takes 5-12 days.

Where is my order?

You can track your order by using the link TRACK MY ORDER using the tracking number sent to you via email.

What is my tracking number?
This is how you will be able to track your order. Your tracking number is sent to you via email and will be available 2-3 days after your order is placed. Please reach out if you haven’t received your tracking number 5 days after placing your order by contacting support.
 I've lost my tracking number. What can I do?
Simply contact us at contact.silbay@gmail.com with your full name and mailing address, and we will resend your confirmation number.

How can I make changes to my order?
If you need to make changes to your order you will need to contact us within 12 hours of placing the order.
We Can Change:
- Your delivery details
- Your name
- Your email
- Your phone number
 How can I cancel my order?
You must contact us within 12 hours. We cannot cancel your order once it has already been shipped.

My item is damaged in transit; do I get an exchange or refund?

To be eligible for a refund or exchange, you must first email us within 7 days of receiving the products at contact.silbay@gmail.com with a picture/video of the damaged item, and then return the damaged item to us. Once we receive the item, we’ll analyze the item and if you are eligible, will refund the full purchase price of your item.

Lost or stolen packages:

Silbay is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Silbay will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate. We are not responsible for orders sent to incorrect, invalid addresses.


What is your return policy?
 Please see our refund and Return Policy by clicking on this link: https://www.silbay.com/policies/refund-policy
Who do I contact if there's something wrong with my order?
If there's a problem with a purchase, let us know right away! Describe the issue and send any available photos to contact.silbay@gmail.com
Contact us
If we still haven't managed to answer your question please feel free to contact us at contact@silbay.com and we'll get back to you within 24hrs!