Frequently Asked Questions
We offer free Express Delivery: To the USA and the Rest of the World
2. How long does shipping take?
We need 1-2 business days to confirm and pack your order from our warehouse after the order is ready for shipping, it takes 5-7 days for the big 5 countries i.e.USA, UK, Canada, Australia, and New Zealand and for the rest countries it take between 7-9 business days.
3. Where is my order?
You can track your order by using the link TRACK MY ORDER using the tracking number sent to you via email.
4. What is my tracking number?
This is how you will be able to track your order. Your tracking number is sent to you via email and will be available 2-3 days after your order is placed. Please reach out if you haven’t received your tracking number 5 days after placing your order by contacting support.
5. I've lost my tracking number. What can I do?
Simply contact us at contact@silbay.com with your full name and mailing address, and we will resend your confirmation number.
6. How can I make changes to my order?
If you need to make changes to your order you will need to contact us within 12 hours of placing the order.
We Can Change:
- Your delivery details
- Your name
- Your email
- Your phone number
7. How can I cancel my order?
You must contact us within 12 hours after you purchase your order from our store. We cannot cancel your order after 12 hours of order confirmation, because the order will be ready for processing.
8. Who do I contact if there's something wrong with my order?
If there's a problem with a purchase, let us know immediately! Describe the issue and send any available photos to contact@silbay.com.
9. I want refund, how can i proceed?
If you would like to request refund from Silbay, Silbay request to customer send the proof of product with its videos and photos. (mainly focusing on the fault or bad functioning of the product in the video) after we got your proof we need to send this to our manufacturer. Please wait for 4-5 business days for your response of the refund. We will email you with the refund and process your refund. For more information please go to Refund Policy for more information.
Contact us
If we still haven't managed to answer your question please feel free to contact us at contact@silbay.com or +1(828) 574 3444 and we'll get back to you within 24hrs!